This Privacy Policy explains how FLSmidth collects, uses, stores, and protects personal information submitted through this website. It applies to information you provide through contact forms, direct email links, and other communication points on this domain. By using the website, you acknowledge the practices described below.
We may collect personal information that you voluntarily provide, including your name, company name, phone number, email address, country or region, and details about your project or plant conditions. We may also collect technical website usage data such as browser type, approximate location, device information, and page interactions in order to maintain site performance and understand how the website is being used.
Information collected through this site is used to respond to inquiries, route requests to the appropriate support or sales teams, improve website content, maintain service quality, and develop a better understanding of the plant challenges users are raising. We may also use the information to send follow-up communication related to the request, including clarifying questions or relevant support materials.
Where applicable, we process personal information because it is necessary to respond to a request you initiated, because we have a legitimate business interest in improving and operating the website, or because we need to comply with legal obligations. In certain cases, we may request additional consent before using your information for broader communication purposes.
FLSmidth may share submitted information with internal teams, affiliated regional entities, and trusted service providers who support website hosting, inquiry routing, analytics, or communication delivery. We do not sell personal information. Any sharing is limited to the extent reasonably necessary to operate the website, respond to the request, or support lawful business activities.
We retain personal information only for as long as it is needed to fulfill the purposes outlined in this policy, including inquiry response, relationship management, legal compliance, and operational record keeping. Retention periods may vary depending on the nature of the inquiry, applicable legal requirements, and legitimate business needs.
We use commercially reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, or disclosure. No website or transmission method can be guaranteed completely secure, but we work to reduce risk and limit access to authorized personnel and service providers.
Depending on your location, you may have rights related to access, correction, deletion, restriction, or objection concerning your personal information. To make a request, please contact us through the website or email address listed on the contact page. We may need to verify your identity before processing certain requests.
We may update this Privacy Policy when website operations, legal requirements, or internal practices change. The most current version will be posted on this page. Continued use of the site after an update indicates acknowledgment of the revised policy.